Support

We're here to help 🌵

Questions, bugs, or just want to say hi — reach out anytime. We read every message.

✉️  support@arterraapp.com

Frequently asked questions

Click "Forgot your password?" on the login page and we'll send you a reset link to your email.
Go to Settings → Account and select "Switch Portal Type". Note that switching will reset your current profile — your account and billing remain unchanged.
Visit our Pricing page for a full breakdown of features per tier. Free gets you listed and discoverable; Premium unlocks messaging and advanced profile tools; Pro adds analytics, priority placement, and platform integrations.
Complete your profile — including your location — and your listing will appear on the Community Map automatically. No extra steps required.
Go to Settings → Billing and click "Cancel Subscription". You'll retain access to your paid features until the end of your current billing period.
Email us at support@arterraapp.com — we read every message and genuinely appreciate the feedback. Bug reports and feature ideas shape what we build next.
Arterra is currently focused on building Tucson's creative community and making it the most connected it's ever been. We plan to expand to other cities as we grow — stay tuned.

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